Suite Polices

Cancellation Policy

If you decide to cancel less than 48 hours prior to your appointment, you will be charged 50% for requested appointment per the card on file. You will owe the fee before your next booked appointment. 

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Refund Policy

I pour my heart and soul into every service I provide and cannot gain back the time, energy, and product used to perform your service; because of this I do not offer refunds. I do offer an adjustment the same week as your service if there is an issue; within reason. If you have adjusted your color within the the time period, then we will not be able to adjust your color for you, nor give you a refund. I truly care so much that my clients love their hair. It is my only goal. 

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Showing Up Late Policy

If you arrive 15 minutes late to your appointment you will be charged a $25 late fee. This is due to how booked I am and want to give everyone an appropriate amount of time for their service. If you show up more than 30 minutes late you may be asked to reschedule your appointment, or a late fee;  since services are time sensitive and would not like to run into other clients appointments. There will be a fee of my hourly rate.  

 

No Show Policy

If you do not show up to your booked appointment you will owe 50% of the service you requested and owe 100% ahead of time for your next service. This is due to how booked out  I am and it is very difficult to replace the appointment last minute.

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Kids Policy

I love kids and I love the joy and excitement they bring to our lives, but I ask you kindly to not bring them with you to your appointment unless they have a scheduled appointment . I value all of my guests and want to make my space as safe and relaxing atmosphere. I have sharp tools and use chemicals therefore I want to make sure nothing happens to you as my guest or your children. I am sorry for the inconvenience because I know how valuable our children are so I want to make everything as safe and relaxing as possible. 

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Thank you,

 Starr's Hair Loft

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